What is person-centred care?
In person-centred care, people who use services work in partnership with their health and social care professionals. They are treated with dignity, compassion and respect. They are supported to develop the knowledge, skills and confidence they need to make informed decisions about and to better manage their own health and care and their care is co-ordinated and tailored to their individual needs.
Why is it important?
When provided systematically and effectively, person-centred has the potential to better meet people’s needs and expectations, improve clinical outcomes and cost effectiveness, and increase staff satisfaction and morale.
What are the components of person-centred care?
There are a number of approaches and key components that enable systems and services to ensure they are providing truly person-centred care. Some of the key components in a system of care that is person-centred are: shared decision making, self-management support, digital health, health literacy, personal health budgets, records access and integrated care.
How can we implement it?
Person-centred care is not just a change in ethos, it involves changes at every level from co-designing services at population level, to training and supporting staff at an individual level. There is already learning on how specific person-centred approaches, such as self-management support and shared decision making, can be implemented, as well as person-centred improvement processes that individuals, teams and organisations can use.