Measurement and evaluation

Effective measurement and evaluation of self-management support can provide evidence of impact and insight into potential improvements.   

Effective measurement and evaluation of self-management support can provide evidence of impact and insight into potential improvements.   
 
Measurement and evaluation can be undertaken at a number of different levels: the level of an individual service user; service and organizational level; and at local population level.  Evaluation at each level needs to reflect what is important at that level, and how findings can be aggregated to provide a complete picture of the effectiveness of self-management support. 
 
  • Individual: Understanding people’s individual experience and outcomes can enable each person to receive care that is tailored to their individual needs and that supports them to achieve the outcomes that are important to them (often called person-centred outcomes).  The findings of measurement at this level can potentially be aggregated to form part of the wider picture of how effective self-management is at team level or more broadly.
     
  • Healthcare services / organisations:  Measuring and evaluating the impact of self-management support can provide services with data to understand where they can improve and how they can improve.  It can also demonstrate how self-management support is helping the organisation meet wider corporate objectives, such reducing length of stay or increasing personalisation. 
     
  • Local population: Measurement and evaluation of the impact of self-management support programmes at population level can help those responsible for planning and commissioning services to understand the outcomes being achieved for local people, how existing services need to be supported and developed and where new or additional services might be needed.  It can also provide data on cost effectiveness and value for money, enabling commissioners to ensure the best use of resources to meet the outcomes and aspirations of the local community.
 

What should we measure? 


Determining the right measures is key, as organisations and individuals often orientate themselves in order to deliver on what is measured.  The right measures can provide evidence of impact, give insight into how services and systems could be improved, and drive a focus on the value of care to the people receiving it.  
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Tips for measuring self-management support


The measurement and evaluation process is an opportunity to generate data that will help you refine what you are doing to better meet your objectives.  Its starting point is to co-design the measurement and evaluation process with the people who use services, and its end point is different stakeholders using the data and analysis to support changes in how services are commissioned are provided.  
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