Keeping your online health and social care records safe and secure

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Written for patients, this helpful booklet by the Department of Health and BCS, the Chartered Institute for IT, provides advice and guidance for people about how they can access their records online safely and decide when and how to share them.

Key points, explored in more detail in the booklet, are:

  • Your password and other information for logging in are important for keeping your records safe and secure. Set up a strong password and keep it secret.
  • Protect the computer or other device you use to access your records – for example, by using a password or PIN and antivirus software.
  • If you think someone might have seen your records without your permission, change your password straightaway and contact your record provider.
  • Be particularly careful about the security of your records if you use a shared computer or a mobile device.
  • Before you share your records with anyone else, consider whether it’s in your best interests and what they might do with the information, now or in the future. Think carefully about what sensitive information may be in your records,and how you would feel if it was shared more widely. If you’re in any doubt, don’t share.
  • If someone is trying to force you to share your records with them, tell your health or social care professional.
  • There are organisations you can contact for more help and information, details of which are included in the booklet.

Read more on Access to records

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