Personal Outcomes and Quality Measures Project

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This is a webpage of the Health and Social Care Alliance Scotland.  It argues that a comprehensive set of outcome measures for people using services should ensure that care is not only safe and effective, but also person centred, reflecting the commitment to support shared decision making and respect what matters to each person in the context of his or her life, rather than through the filter of services or conditions. 

It provides a series of resources to explore how this can be achieved and support services to do so.

It argues that a Personal Outcomes Approach understands outcomes as what matters to each person and the extent to which these individual priorities are being achieved.  It is concerned with engaging with the person to identify their ‘personal outcomes’ and then determining how best to support the person to achieve them.  This often requires different services and supports working together with the person, which can be an important driver for integration and can pave the way for more innovative solutions. In addition, the approach uses frameworks based on evidence of the high level outcomes that matter to people to support the collation, ‘aggregation up’ and interpretation of outcomes data. The collated data can then be used to ensure that decision making at service and organisational level is based upon what works best for different groups of people in achieving their priorities. Importantly, it can also be used to identify priorities that are not being met.

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