Redefining consultations: changing the relationships at the heart of health
This report explores how health consultations can take place through collaboration - a meeting between equal partners with a common purpose.
This report brings together our practical learning and evidence on partnership approaches to consultations. All rely on a core set of new interventions:
- Changing the conversation to focus on patients' goals and outcomes, through care planning, pathway planning and a system of referral and social prescription that incorporates non- medical provision.
- Changing the format to provide flexible, alternative structures according to what is most useful to the patient, not most convenient to the institution.
- Changing relationships to value patient experience and new professional and non-professional roles as sources of expertise.