Transforming health services: does health literacy provide the key?

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In this talk, and accompanying slide set, Richard Osborne sets out some definitions of health literacy and its impact on people's access and utilization of health care, their interactions with health services and providers, their ability to self-manage and care for their own health and their ability to participate in health discussions and decision-making. 

 He argues that the health system's ability to respond to people's differing levels of health literacy is a key element in determining health equity and outcomes.  He sets out the 9 key elements of health literacy, based on extensive research, and how understanding these can be used to inform services at the level of individual patients, health professionals, organisations and health economies.

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